Policies + Procedures

ALL SALES ARE FINAL

• We do not provide refunds.

• We are unable to replace or refund stolen packages that have been confirmed as delivered.

• Please ensure your delivery address is correct and secure.

• We are not responsible for items not received due to an incorrect or incomplete shipping address.

Pilates Preparation

• Online forms must be completed prior to your first session.

• Grip socks are required for all Pilates sessions.

• You must be 18+ to attend class.

• Please arrive on time.

• Please do not wear clothing with zippers, rivets, or fasteners as this can damage the equipment.

• Form fitting clothing is recommended to ensure the instructor can properly cue body alignment.

Nutrition Preparation

• Online forms must be completed prior to your first session.

• You must be 18+ to participate in nutrition education services.

• Body Fat Monitor is not suitable for use if you have an implanted medical device, or heart problems.

Scheduling

• All sessions are booked in advance.

• Payment is due prior to scheduling/attending.

Cancellation Policy

• To avoid a full class/appointment charge, please be sure to cancel reservations 24 hours prior to your scheduled appointment time.

• In the event of a no show, client will be charged the full cost of the session.

Digital Products + Coaching Material

• Should you have any issue accessing a digital purchase, be sure to contact us within 48 hours so we may assure prompt delivery.

• Don’t edit, modify, sell, give away, pass on, or resell content.

• Don’t share the content with other coaches, instructors, or trainers.

• Don’t freely publish content to the web.

• Don’t use the content as part of a group program, one to one training, or online course.